Please see the attached poster from Kent Police regarding fraudsters impersonating Internet providers.
Please read the poster and remember that should you receive any of these calls you should hang up immediately and report it to Action Fraud. Never allow anyone remote access to your computer and never download any unknown software/apps that allow access to your system. Remember that your real internet provider will never ask you for remote access to your computer.
If you are unsure and want to contact your service provider, please call them via a trusted number, and if possible use an alternative phone than the one you were called on. If you do not have access to another phone then please allow time for your line to clear or call a family member or friend to confirm that the line has cleared as scammers will try to remain on the line.